Tuesday, September 24, 2019

Zingle Acquired By Medallia For $42M

Carlsbad-based Zingle, a developer of mobile messaging and customer experience software for the hospitality, travel , and retail markets, has been acquired by San Francisco-based Medallia, a provider of customer experience management software. Medallia said it will pay approximately $42M in cash for Zingle. Zingle had been backed by Rincon Ventures and Crosscut Ventures, and had raised $3M in its Series A funding round in 2016. Medallia said that Zingle's technology is now being used by hospitality and travel companies to deliver "high touch service in real-time" at scale. Zingle was led by founder and CEO Ford Blakely. The company's artificial intelligence (AI) driven tools allows consumers to interact with hotels and other companies for common requests in a natural way, via texting and chat.

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