Thursday, March 14, 2019
Heal: Survey Shows Higher Patient Satisfaction, Better Results From House Calls
Los Angeles-based Heal, which operates a mobile app driven, in-person, "house call" service which lets users schedule in person doctor's visits at their home or work, says it is seeing higher satisfaction, cost savings, and "significant" time savings from its patients. The company said it ran a "first-time patient" user survey was run after having delivered more than 110,000 house calls since February of 2015. The company said the survey was conducted with more than 6,000 of its patients, who used the service for the first time in 2018. The methodology behind the company-conducted survey was not announced.
The company said nearly 56 percent of its first time users would have gone to an urgent care or emergency room if the service had not been available; the high cost of those visits is a sore point for health insurers. Heal said that its survey found that 99 percent of Heal patients would use Heal again. Heal's CEO is Nick Desai, and the company's investors include Fidelity ContraFund, Jim Breyer, the Ellison Family, Lionel Richie, and others. The company last announced a funding round in May of 2018; the company's board includes such notables as Qualcomm's Paul Jacobs and former Florida Governor Jeb Bush, along with former House Majority and Minority Leader Richard Gephardt.